Privacy policy

General

This privacy policy describes how Virtual Singularity, collects, uses, discloses and stores your personal information.

The privacy policy applies when Virtual Singularity enters into an agreement with a customer who purchases services from Virtual Singularity. The privacy policy also applies to visitors to Virtual Singularity website. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current personal data legislation.

Personal data responsibility

Virtual Singularity is responsible for the processing of your personal data as a customer or visitor to our website and is responsible for such processing taking place in accordance with applicable legislation.

The personal information Virtual Singularity collects and processes about you as a customer who purchases our services is: Name, Organization number, Address & Invoice details, Telephone number, E-mail address.

Virtual Singularity‘s customers are responsible for personal data they collect from their customers. If this personal data is shared with Virtual Singularity, Virtual Singularity acts as personal data assistant. This happens e.g. when Virtual Singularity gains access to personal data in e-commerce systems and databases.

When do we process your personal data?

In order for you to visit our website and have the best possible experience, receive emails or enter into agreements with us, we must collect and process personal information about you.
Virtual Singularity collects and processes personal information about you when you visit our website, enter into agreements with us, or when you contact us by phone, e-mail or contact form.

The information collected from you when purchasing our services, or when requesting information about our services, is required for you to be able to enter into an agreement with Virtual Singularity and for Virtual Singularity to be able to provide its services.

What personal data do we process about you?

a. For you who are a customer of Virtual Singularity

b. For you who are a visitor to our website

The personal information Virtual Singularity may collect and process about you as a visitor to our website is: Name, telephone number and / or e-mail address, IP address and information about your use of Virtual Singularity website via anonymized collection for analysis tools.

Why do we process information about you?

Virtual Singularity processes your personal data for various purposes. Virtual Singularity mainly processes your personal data in order to:

a. Fulfill our obligations to you as a customer, such as the implementation of agreements between the parties, invoicing and provision of our services and support Enable general customer care and customer service, such as to answer questions and correct incorrect information

b. Provide information and direct marketing, by mail, email , SMS / MMS and telephone regarding Virtual Singularity’s and selected partners’ services

c. Provide you with relevant information and customized offers in newsletters and on the web or social media

d. Improve our customer offering, for example development of services, products and functions.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The legal grounds for our processing of your personal data

Among other things, Virtual Singularity process your personal data in order to fulfill the agreement with you as a customer, such as being able to contact you for a review of our services we perform on behalf of you. Towards you as a visitor to our website, such as your behavior on our website, your interaction with Virtual Singularity and your interest in our offers and products in order to fulfill our commitment to provide you with personal offers.

In some cases, Virtual Singularity may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we perform in order to meet the requirements of the Accounting Act.

Compilation of our personal data processing

In order to deliver, administer and develop our services and provide support, we have as a legal basis the fulfillment of purchase agreements (terms of sale). Here are categories of personal information name, phone number and email address. The storage period is valid for two years after you were last an active customer of Virtual Singularity.

In order to ensure that legal requirements are complied with, such as the Accounting Act, Virtual Singularity’s legal basis is a legal obligation. Categories of personal data are name and organization number and address (including billing address). We store the information as long as we are obliged to store the information in accordance with applicable law.

How long do we store information about you?

Your personal information is stored only as long as there is a need to save it for the purposes for which the information was collected in accordance with this Privacy Policy. Virtual Singularity may save the information longer if necessary to comply with legal requirements or to safeguard Virtual Singularity’s legal interests, for example if a legal process is in progress.

Virtual Singularity saves personal information about customers for a maximum of 24 months since you were last an active customer of Virtual Singularity.

Virtual Singularity saves information about visitors to Virtual Singularity’s website until you request that your personal information be deleted.

To whom do we disclose personal information?

Virtual Singularity will disclose your information to third parties, such as to Virtual Singularity’s marketing partners and providers of credit information services.

Third parties to whom Virtual Singularity discloses information or otherwise provides information about a customer or visitor to Virtual Singularity’s website, may only use the information for the purpose of selling and marketing Virtual Singularity’s services and products or for the purpose of delivering services related to Virtual Singularity’s agreement with you as a customer or visitor to our website.

Personal data will be disclosed by Virtual Singularity if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard Virtual Singularity’s legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.

Virtual Singularity will transfer your personal data to countries outside the EU / EEA, if any of Virtual Singularity’s suppliers or partners are there. If personal data is transferred to any country outside the EU / EEA, Virtual Singularity will take measures to ensure that the personal data remains protected and also take the necessary measures to legally transfer personal data to countries outside the EU / EEA.

Virtual Singularity will not sell your personal information to third parties unless we have your permission to do so.

Change of privacy policy

Virtual Singularity has the right to change the Privacy Policy and we will notify you when reasonable changes occur.

Your rights

Virtual Singularity is responsible for your personal data being processed in accordance with current legislation.

Virtual Singularity will, at your request or on its own initiative, correct, deidentify, delete or supplement information that is found to be incorrect, incomplete or misleading.

You have the right to request:

Access to your personal information. This means that you have the right to request an extract from the register of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data processed. You have the right to receive a free extract from the register of which personal data is registered about you, the purposes of the processing and to which recipients the data has been or will be disclosed. You also have the right to receive information in the register extract about where the information has been obtained from if the personal information has not been collected from you. You also have the right to receive information about your other rights stated in this section in the register extract. Correction of your personal data. We will, at your request, correct the incorrect or incomplete information we process about you as soon as possible. Deletion of your personal data. This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the law. Limitation of treatment. This means that your personal data is marked so that it may only be processed for certain limited purposes. Among other things, you can request a restriction when you believe that your information is incorrect and you have requested correction. While the accuracy of the data is being investigated, their processing will be limited.

You have the right to data portability. This means a right to, under certain conditions, obtain and transfer your personal data in a structured, generally used and machine-readable format to another personal data controller.

If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to info@vsingularity.com Once we have received your objection, we will stop processing the personal data for such marketing purposes.

You have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate.

Contact information

Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you want to request an extract from the register. Our contact information can be found below.

Virtual Singularity, Stockholm, Sweden info@vsingularity.com